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eHRSS Enhancements to Facilitate Patient Participation

Registration Made Easy and a cartoon doctor think yes

New measures have been implemented to further facilitate patients’ participation in the Electronic Health Record Sharing System (eHRSS) as continuous improvement to its services.

The measures, introduced in March 2019, focus on streamlining the patient registration process and enhancing user experience.
Registration Using New and Existing Smart HKICs

To tie in with the smart Hong Kong Identity Card (HKIC) replacement exercise, eHRSS had already been updated to accommodate the use of both new and existing smart HKICs for patient registration.

Using the updated registration page, eHRSS participating healthcare providers (HCPs) can now easily indicate the version of the HKIC when registering for patients. To provide frontline staff with handy reference on the updated registration workflow, a newly designed leaflet is also available.

For more details, please refer to "Measures to Register with eHRSS Using New Smart HKICs".

Both new and existing smart HKICs for patient registration is ok
eHRSS had already been updated to accommodate the use of both new and existing smart HKICs for patient registration
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Registration Made Easy

Keeping the registration process simple and easy has always been a key consideration for eHRSS operation. The latest measures were developed in this direction, with the patient registration page redesigned to make the workflow even more streamlined and intuitive.

Under the new design, patient registration can be easily done with a few clicks on the same page, leaving no hassle even for solo practice or small clinics using the system. To further streamline the process, the part on communication means has been modified so that registration staff need only to input relevant information of the patient’s selected communication means, while other contact information is optional.

To bring more convenience to HCPs, after inputting the necessary information, the system will display clear and concise instructions with graphic illustrations to guide registration staff on the next step. This facilitates patient registration using smart HKIC or record activation for patients who have submitted online applications. Confirmation notification will be sent to patients via their selected communication means upon successful registration, while printing of confirmation letters is optional.
Giving Sharing Consent Online

Further to the introduction of Sharing Consent Anywhere and Access Key to facilitate patients in managing sharing consent in late-2017, patients can now choose to give their sharing consent to up to three eHRSS participating HCPs* when submitting their eHRSS applications online. A built-in search function is also provided to help patients locate and select the HCPs. The sharing consent will become effective upon the patient’s next visit to the chosen HCP for record activation. A notification will also be sent to the patient via his/ her selected communication means to confirm the sharing consent given.

* Except the Hospital Authority (HA) and the Department of Health (DH). After joining eHRSS, patients are taken to have giving sharing consent to HA and DH.

For more details and enquiries on the enhancement measures, please visit the eHRSS website or contact our staff at 3467 6230 (HCP hotline) or 3467 6300 (Patient hotline).

giving their sharing consent to three participating HCPs
Patients can now choose to give their sharing consent to up to three eHRSS participating HCPs* when submitting their eHRSS applications online
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