Private healthcare providers (HCPs) can connect to the Electronic Health Record Sharing System (eHealth) via the Encapsulated Linkage Security Application (ELSA), the eHealth provided software, or other eHealth certified electronic medical record (eMR) systems.

 

Operation system and browser for accessing eHealth

The following combinations of popular operating systems and browsers support the access to eHealth. Besides, eHealth may also run on other environments. Yet, since we have not fully tested on those environments, the systems may not behave as what we have intended, e.g. the screen displays may be distorted, the system performance may be degraded.

Software environment Versions
Operating system
  • Microsoft Windows 10
  • Microsoft Windows 8.1 (Classic view)
  • MacOS 10.15 (Catalina)
Web browser
  • Microsoft Internet Explorer 11 (IE11)
  • Microsoft Edge
  • Safari 13
  • Google Chrome
Java Runtime Environment (JRE) (Only required for use with ELSA)
  • Oracle JRE 8 up to 8u301

 

Frequently asked questions

  • What is ELSA?
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    ELSA is a communication software module developed for the protection of the connection between your workstation and eHealth. It also allows you to connect to both eHealth with a single sign-on at a single site. It is provided freely to participating eHealth HCPs but you will be asked to read and agree to the ELSA licence terms before installation.

  • What if my personal computer (PC) does not meet the minimum hardware requirement?
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    eHealth does not require significant hardware resources and could normally run on small capacity PCs. However, if your PC does not meet the minimum hardware requirement, you may experience system performance degradation and you may need to close other applications while using eHealth.

  • What if my PC does not meet the software requirement?
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    Under most environments, eHealth will run but you may find that some screen displays are distorted, some buttons cannot be clicked, or the system performance may be degraded.

  • Is Windows 7 (or earlier versions) and / or IE10 (or earlier versions) supported?
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    Microsoft has ended support for these products which means that Microsoft will no longer publicly distribute security updates for them anymore (Please refer to the Microsoft official websites for further details). As a result, your PC could be vulnerable to harmful viruses, spyware, and other malicious software. From the security point of view, they are not an officially supported platform for eHealth and you are strongly advised to upgrade to a supported platform so as to protect the valuable information on your PC.

    Software environment Versions
    Operating system (non-supported) Microsoft Windows 8
    Microsoft Windows 7
    Microsoft Windows Vista
    Microsoft Windows XP
    Web browser (non-supported) Microsoft IE10
    Microsoft IE9
    Microsoft IE8
    Microsoft IEbelow 8