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Upon successful registration with the Electronic Health System (eHealth) or identity verification is completed (for applications submitted online, by fax, post or drop-in box), you will receive an 8-digit access key through a confirmation letter and your selected communication means (SMS / email / postal mail).

 

What is the access key for?

You can use your access key to manage sharing consents given to healthcare providers (HCPs) (except the Department of Health (DH), the Hospital Authority (HA), the Primary Healthcare Commission (PHCC), and healthcare facilities managed or controlled by the Government, the HA, or an HA subsidiary)*, including –

  • giving sharing consent to a participating HCP; and
  • revoking the sharing consent given to an HCP.
* Note: After joining eHealth, you are taken to have given sharing consent to DH, HA, PHCC, and healthcare facilities managed or controlled by the Government, the HA, or an HA subsidiary.
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  • How to use access key to manage sharing consent

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    1. By phone

    • With the access key, when you call your HCP to make an appointment after identity authentication, you can give your sharing consent to that HCP at the same time to authorise your doctor to access your electronic health record for pre-consultation preparation.

    2. By 24-hour Interactive Voice Response System (IVRS)

    3. In person

    • You can use your access key to manage sharing consent for a participating HCP when you receive healthcare in that HCP. Please present your identity document to staff of the HCP for identity authentication.

    • You can also use your access key to give sharing consent for one or multiple HCPs (except the Department of Health (DH), the Hospital Authority (HA), the Primary Healthcare Commission (PHCC), and healthcare facilities managed or controlled by the Government, the HA, or an HA subsidiary) at any registration centres in DH or HA, or at the Electronic Health Record Registration Office after identity authentication.

  • How to generate a new access key

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    • If you have forgotten, lost, have not received an access key before or would like to reset your access key, you can generate a new one by using the eHealth App or the 24-hour IVRS of the eHealth hotline for general public at (852) 3467 6300.
    • Upon successful generation, you will receive a new access key via your selected communication means and the old key will become invalid.

Frequently asked questions

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  • What should a substitute decision maker (SDM) be aware of when he / she uses the access key on behalf of a patient?
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    When using the access key to manage sharing consent on behalf of a patient, an SDM should be aware and ensure that -

    1. at the time of managing the sharing consent, the SDM is accompanying the patient and has regard to the best interests of him / her, and the SDM will be responsible for all matters for the patient in the circumstance;
    2. it is to the best knowledge and belief of the SDM that at the time of managing the sharing consent, the patient is under the age of 16; or is aged 16 or above and is mentally incapacitated, incapable of managing his / her own affairs, or incapable of giving a sharing consent;
    3. he / she is an eligible SDM in accordance with the requirements as set out in Electronic Health System Ordinance; and
    4. he / she has read and understood the "Participant Information Notice", in particular "Important Notes for SDM Handling Registration Matters on Behalf of a Healthcare Recipient (HCR)", and the "Personal Information Collection Statement".