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醫健通eHealth App Goes Live – Your Participation Matters

Developed by the Electronic Health Record (eHR) Office, the mobile app “醫健通eHealth” (App) is a simple and integrated platform which not only provides citizens with useful health information, but also enables users who have registered with the eHR Sharing System (eHealth) to view parts of their eHRs. It also provides a series of functions, with the aim to encourage citizens to proactively manage their own health. By showing the App’s user interface, this issue of eHealth news is going to introduce to you its practical functions as well as the steps to download and use!

Eight Important Functions

The functions of the eHealth App will be launched progressively. The following eight main functions were provided at initial launch.

Basic Functions:

(1) Obtain public health information and news, such as the latest health issues and the Public-Private Partnership (PPP) Programmes conveniently;

(2) Search for healthcare providers (HCPs) and doctors of different health programmes in one stop;

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Full Functions (for users who have registered with eHealth):

(3) View parts of the eHRs in eHealth, including appointments, medications, allergies and vaccination records;

(4) Add medical appointments to the mobile phone calendar and set reminders;

(5) Self input health information and data, including vaccination and child growth records;

(6) Manage eHealth account, such as giving or changing sharing consent to HCPs, updating communication means, etc.;

(7) Check the transaction history and balance of the Elderly Health Care Voucher Scheme, and service quotas of other PPP Programmes; and

(8) Manage the eHealth accounts for children aged under 16.

For details, please refer to the eHealth App thematic website.

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First Time Download and Installation

Citizens can scan the QR code on the right to download the App. To use and manage the functions related to eHealth account, please first register with eHealth (refer to the eHealth website for details of registration means), and then just follow the five simple steps below to complete the identity authentication of the App -

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(1) If you have registered with eHealth and this is the first time to download the App, open the App and click “Get Started” in the App after successful installation.
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(2) Input your personal information (English name, gender, Hong Kong Identity Card number and date of birth). Read the Personal Information Collection Statement (PICS) and check the box to confirm that you have read and understood the PICS, and then click “Next”.
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(3) You will receive a set of 6-digit one-time password (OTP) via your selected communication means for eHealth (email or mobile SMS). Input the OTP and then click “Next”.
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(4) Create your own username and password. Finally, click “Finish” to immediately manage your health with the App!
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(5) You can receive your health information anytime, anywhere by clicking ”Confirm” to set your mobile phone as the default device.

FAQs for New Users

Q1. What is “User Contributed Content”?
“User Contributed Content” is the information about you or your family members input or uploaded by yourself via the App’s functions, such as “Child Growth Record”, “Add My Vaccine Record”, “Capture My Vaccine Card” and “Vaccine Card Album”.
Q2. If I have deleted the App or changed my mobile device, will all my “User Contributed Content” be gone?
Parts of the “User Contributed Content”, such as photos of vaccination cards and child growth records, are saved locally in your mobile device only. You are advised to back up your “User Contributed Content” in the App regularly so that you can restore your backed-up data to other mobile devices when necessary.
Q3. How can I back up my data in the eHealth App and restore these data to another mobile device?
If you are an iOS user, you may follow the iPhone User Guides to back up the data in your mobile device and restore in another mobile device using iCloud or your computer.
If you are an Android user, you may follow the steps below to obtain the User Guides in the App for data backup and restoration -
1. Log into your App account.
2. Select “Settings” in the left menu.
3. Select “Backup and Restore” and then select “User Guides”.

The eHR Office will also deploy mobile registration teams to different locations to assist citizens in registering with eHealth and downloading the App. Citizens who download the App and successfully complete account authentication on-site will be given a souvenir.

Download the “醫健通eHealth” App now to experience the new mode for managing your and family members’ health anytime, anywhere!