To use the 醫健通eHealth App to manage your eHealth account, you must:

1. be a registered healthcare recipient with a valid eHealth account;
2. be aged 16 or above;
3. be capable of managing your own affairs and managing matters relating to the participation in eHealth; and
4. provide your mobile phone number or email address for receiving eHealth notification.

If you meet all the conditions listed above but still cannot access your eHealth account via the App, please contact us at (852) 3467 6300.

Yes, you can make a request to perform as the "Caregiver" for your family members via the "My Family" function of the 醫健通eHealth App. After the family members accept your request, you can manage their eHealth accounts via the App.

If your family member is a child aged under 16 and you are the relevant person who have parental responsibility to him / her, you can apply as the "Caregiver" to manage his / her eHealth account via the App.

As a caregiver, you can manage your family member's health using the following -

1. view his/ her health records, such as medications, appointments and allergies;
2. view his/ her personal information and sharing consents given to healthcare providers (HCPs);
3. view his/ her records of the Government Public-Private Partnership Programmes and public health programmes that he/ she is participating in (e.g. balance, transaction history and test result, etc.);
4. use the "Add My Vaccine Record", "Capture My Vaccine Card" and "Vaccine Card Album" functions to input his / her vaccine records;
5. use the "Add My Appointment Record" function to input his / her medical appointments;
6. use the "Health Management" function to input his/ her health data (e.g. blood pressure and blood glucose records, as well as Body Mass Index) and upload his/ her health data (e.g. blood pressure and blood glucose records) to eHealth;
7. if he/ she is aged under 16, you can also:
   1. use the "Child Growth Record" function to record the family member's growth data; and
   2. manage his/ her eHealth account, including sharing consents given to HCPs, communication information and means, if you are at the same time the Substitute Decision Maker of him/ her.